FAQ
1. What payment methods do you accept?
We accept various payment methods, including UPI payments, major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
2. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package.
3. What is your exchange policy?
We offer exchanges for items within 2 days after the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items, such as personalized or clearance items, may be final sale and not eligible for exchange.
4. How do I initiate an exchange?
To initiate an exchange, please contact our customer service team at sygrow@gmail.com or call us at 9330513230 with your order number and details about the item you wish to exchange. We will provide you with instructions on how to proceed.
5. Do you offer gift cards?
At this time, we do not offer gift cards.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
7. How can I contact customer service?
You can reach our customer service team via email at sygrow@gmail.com or by phone at 9330513230. Our support hours are from 10:00 AM to 6:00 PM India Standard Time (IST).
8. How should I care for my products?
To maintain the quality of your items, we recommend following the care instructions provided on the product labels. Generally, washing in cold water and air drying can help preserve the fabric and colors.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at sygrow@gmail.com with your order number and photos of the item. We will work with you to resolve the issue promptly.
10. Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible at sygrow@gmail.com or call us at 9330513230. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.